The Brief: To diagnose and fix a fault that was stopping the use of a circuit in the scullery.

Issue: Fault on Ring Main consistently tripping. In fact the RCBO (Residual Circuit Breaker with Overload) could only be turned on for a max if a few seconds and then it would trip, not long enough to do an RCD check.

Diagnosis: All ring tests carried out to ring main came back with normal and expected results for R1 (Line), R2(CPC) and Rn(Neutral) values for Continuity & Insulation Resistance too. It was found that the circuit that was at fault was not the faulty circuit. The circuit that was causing the fault was the cabling from the garage circuit.

The Garage circuit on the outside looked like it was all good. Customer told us that a suspicion was the previous electrician may have wired it incorrectly. On further investigation it was found that the the lighting circuit line conductor was borrowed from another circuit and joined together.

The sockets were joined from another ring main to share a ring main power supply to the garage line and its own ring main was connected to the consumer unit. All this amounted up to another completely independent circuit causing a consistent fault in that it was not the actual fault.

Findings: Separate circuits were joined to each other, possible Circuit Breaker fault on the other lines too, Type B and Type C RCBO’s mixed in the consumer unit. Dogs nest with other circuits that had cabling in the consumer unit that didn’t need to be there. Cabling for garage addition was not done to BS7671. All in all it was a very unfortunate situation for the customer to have to tell him that any changes or trying to fix to this system in the hope to clear the fault would mean that it would be easier to start again and replace the consumer unit and add a sub consumer unit to the garage to control these circuits independently from the main board. This way the fault will be certainly cleared and the upside was the system would now be in accordance with the latest BS7671 installation regulation requirements.

Customer was pleased with the diagnosis although unexpected was happy with the overall outcome.

Customer has continued to maintained a relationship with Figjam and has requested further work. A win for both parties.


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Qualifications and Testimonials

Figjam Solutions is mechanically & electrically qualified, trusted and reviewed for their work. We are also awarded membership of the IET who aid governing of the electrical wiring regulations.

Found this guys on Google by chance and couldn’t ask for better service. Mark showed up earlier than expected, did such a great job had to leave a review for other people to see. 10 out of 10 will call him again if I have future problems. Very friendly, very professional, reasonable prices and also gave us some advices before he left. Very happy overall with everything

Google Review

Mark responded quickly to our problem with an electrical circuit that controlled a number of downstairs lights. We had a fault where some spotlights would not switch off at either wall switch. I had also noticed a burning smell and had switched off the circuit. Mark quickly identified the problem as arcing which had damaged one of the switches. This was replaced and Mark then tested all of the circuits for safety and gave a clean bill of health. He also gave some practical advice about replacing some spotlights with a central light fitting. I would strongly recommend Mark he is friendly and enthusiastic and gave a very reasonable bill for his work.

Google Review

A thorough electrical investigation of renovating an attic space into a gym produced a competitive quote. The cabling and light fittings were installed meticulously and promptly. A very pleasant experience indeed. Can highly recommend.

Google Review

Mark was a pleasure to deal with, came over to install our electric dusk till dawn Garden lights. Did a great job! Efficient and neat cable run too, very happy with the outcome. Would highly recommend his services.

Google Review

Great attention to detail and customer service.

Google Review

Mark is super thorough, professional, detail oriented and pragmatic. A pleasure to work with, and recommended without reserve.

Google Review

Mark and colleague did a fab job sorting out our electrics and putting in a new fuse box. They were very respectful of both the property and ourselves. They were friendly and hard working and a pleasure to have in the house. Will definitely be using them for any future electrical work.

Google Review